Legal
Privacy Policy
Last updated: June 1, 2025
PayDirect ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment platform and related services ("Services"). Please read this policy carefully. By using PayDirect, you agree to the practices described herein.
1. Information We Collect
We may collect the following categories of information:
Account & Identity Information
When you register, we collect your name, email address, phone number, company name, and login credentials.
Payment & Financial Information
To process payments, we collect billing addresses and payment method details. Full card numbers are processed directly by our PCI-DSS-compliant payment processors (e.g., Stripe) and are never stored on our servers.
Usage & Technical Data
We automatically collect IP addresses, browser type, operating system, pages visited, time spent on pages, and other diagnostic data to improve our Services.
Communications
When you contact our support team or correspond with us, we retain those records to resolve disputes and provide better service.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Services
- Process transactions and send related notifications
- Verify your identity and prevent fraud
- Respond to customer support requests
- Send administrative and promotional communications (you may opt out at any time)
- Comply with legal obligations and enforce our Terms of Service
- Analyze usage trends to improve product features
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Service Providers: Third-party vendors (payment processors, hosting providers, analytics tools) who assist in operating our Services under strict confidentiality agreements.
- Legal Authorities: When required by law, court order, or to protect the rights and safety of PayDirect, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to authenticate sessions, remember preferences, and gather analytics data. You can control cookie settings through your browser; however, disabling certain cookies may affect functionality.
5. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement industry-standard security measures including TLS/SSL encryption in transit, encryption at rest, role-based access controls, and regular security audits. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we strive to protect your information.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing activities
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at privacy@paydirect.io.
8. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete that information promptly.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) whenever data is transferred outside the EEA or other regions with data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
PayDirect
Email: privacy@paydirect.io